This site is designed with you in mind - giving you everything you need to efficiently and compassionately handle patient medical transport. Use our Trip Tool Box, and with just a few clicks, you'll have real-time details regarding your patient's trip: medical records, trip itinerary, flight tracking, weather and more.

Air Ambulance

Commercial Air

Medical Escort
Via Rail

Commercial Stretcher

Long Distance
Here's information that will enable you to properly advise your patients and their families regarding the viable medical transport options available to them. Using our specifications and protocols to guide you, and based on the patient's condition, urgency of travel, and financial considerations, you can help families develop a travel plan that meets the needs of each patient.
Take advantage of the cost savings resulting from scheduling a flight in conjunction with an existing trip.

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  • Our Patient's Brochure helps you guide families as they make important Air Ambulance choices
  • The USAA Brochure outlines our credentials & capabilities.
  • Click on brochure to view pdf file
Case #:
Pin #:
Call a USAA Flight Coordinator at 1-800-948-1214
for Case and Pin numbers.
Access important up-to-date information about your patient trip & convey it to concerned family members. Enter your Pin, the appropriate Case Number and Submit.

Roll over or click on each of the five tracking tools for more information.